GENERAL TERMS OF USE

Please read carefully the General Terms of Use of this website, hereinafter referred to as the “Website”. The Terms of Use outline in detail the terms and conditions regarding the rights and obligations of the visitor related to accessing and using the website, the services provided through it, as well as the short-term rental and stay agreement in our accommodations. By continuing to use the website or the services provided through it, you unconditionally accept these terms and conditions, including any modifications made to them. If you do not agree with any of the terms below, you must immediately cease using the website www.sunandseacreta.gr and the services provided through it, and refrain from making any reservation.

These Terms may be modified. It is the visitor’s responsibility to regularly check for any updates, as the Terms posted on this website are the only ones currently in force.

1. Website Ownership — Purpose

1.1 The ownership, operation, and management of this website belong to the sole proprietorship under the name “ZACHARIOUDAKI CHRISTINI TOU STYLIANOU”, located in Pitsidia, Municipality of Phaistos, Heraklion, Crete, at “XYPOTARIES”, with VAT number 155362982 (Tax Office of Heraklion) and G.E.MI number 156011127000. For email communication, a dedicated contact form is available on the website. Alternatively, visitors may email info@sunandseacreta.gr or call us at +30 6949377371.

1.2 This website aims to modernize the services offered to consumers, fully aligned with current market demands, by allowing visitors to book a non-primary tourist accommodation (apartment or double room), entering into a short-term rental agreement with the business in accordance with applicable Greek legislation.

2. Links to Other Websites — Advertising

2.1 Through this website, users may be redirected to other websites via special links (e.g., links, hyperlinks, banners, i-frames, etc.). Visiting these websites is at the sole discretion and responsibility of the user.

2.2 The administrators of www.sunandseacreta.gr do not guarantee the availability of these third-party websites, nor do they endorse or bear any responsibility for their content, products, or services, which are solely the responsibility of the entities managing them.

2.3 The administrators of www.sunandseacreta.gr are not liable for any issues, damages, or harm (material or moral) that may arise from accessing, visiting, or using such websites.

2.4 The administrators are also not responsible for any third-party advertisements hosted on the website or for any commercial transaction that may result from them. The advertisers are solely responsible for the content and accuracy of their advertisements.

3. Visitor Protection from Malware or Third-party Actions — Service Interruption — Equipment

3.1 Although the administrators of www.sunandseacreta.gr have taken all appropriate measures to ensure safe access and use of the website, they do not guarantee that it or its hosting provider (server) is free from malware (e.g., viruses) or malicious third-party interference, nor that it will be continuously operational. Therefore, they bear no responsibility for any data loss or corruption resulting from its use. The visitor is responsible for securing and protecting their system.

3.2 The administrators reserve the right to temporarily or permanently suspend or modify all or part of the services with or without prior notice.

3.3 To use the services of www.sunandseacreta.gr, the visitor must have the required equipment (e.g., computer, internet access). Any malfunction or lack of equipment is solely the responsibility of the visitor.

4. User Obligations — Compensation

4.1 The visitor must comply with applicable Greek, EU, and international law, particularly relating to telecommunications, short-term leases, and data protection, and refrain from illegal, unethical, or abusive use of the website or interference with its operation.

4.2 The visitor is solely responsible for any damage caused to the administrators or the website due to violation of these terms or the law and must compensate them accordingly.

4.3 If any legal, extrajudicial, or administrative action is taken against the administrators due to the visitor’s breach of these terms or applicable law—including but not limited to criminal codes, telecommunications, or data protection laws—the visitor shall indemnify and fully compensate the administrators for all related costs and damages.

4.4 It is strictly prohibited for the visitor to transmit, reproduce, publish, or otherwise distribute through the website any content that is unlawful, offensive, false, threatening, defamatory, or inappropriate. Using the website for purposes other than those intended may result in civil and criminal liability.

4.5 The visitor must refrain from any actions that violate the law, good faith, or accepted business practices, and must respect the rights of other individuals or entities.

4.6 Any act by the visitor intended to harass, threaten, or mislead others, or to unlawfully disclose third-party personal data, is strictly prohibited and subject to legal consequences.

4.7 www.sunandseacreta.gr grants the visitor a non-exclusive, personal, non-transferable, revocable, and limited license to use and access the website.

4.8 Unauthorized access to all or part of the website (e.g., hacking) is strictly prohibited and will be prosecuted.

5. Intellectual Property Rights & Other Distinctive Signs

5.1 The entire content of this website—including software, data, graphics, text, images, services, and all types of files—as well as logos, trademarks, and trade names, is the exclusive property of the administrators of www.sunandseacreta.gr and is protected by Greek, EU, and international laws, except for third-party rights which are clearly acknowledged.

5.2 As a result, any reproduction, copying, republication, storage, transmission, distribution, performance, publication, download, sale, translation, modification, or exploitation of all or part of www.sunandseacreta.gr by any visitor or third party is strictly prohibited without prior written consent from the administrators.

6. Disclaimer

6.1 In the event of communication with www.sunandseacreta.gr for clarification of any questions the visitor may have regarding the rental properties, any advice or information provided by the sole proprietorship under the name “Zacharioudaki Christina of Stylianos” is reliable but given with the express reservation regarding the accuracy, completeness, and truthfulness of the information provided by the visitor, which the business is neither able nor legally required to verify in any way. To this end, the sole proprietorship under the name “Zacharioudaki Christina of Stylianos” may request that the visitor submit a written request for information via email at info@sunandseacreta.gr or by completing the contact form available on the website, in order to ensure the security of the communication and any potential future transaction.
6.2 In the event the visitor provides false, inaccurate and/or incomplete information, the sole proprietorship under the name “Zacharioudaki Christina of Stylianos” is released from any liability, particularly in relation to the validity and reliability of the advice provided to the visitor, and from any responsibility for damage suffered by the visitor due to information and/or advice or use of a product that was unsuitable for their needs.

7. Accommodation Services – Booking

7.1 The sole proprietorship “Zacharioudaki Christina of Stylianos” operates and manages a non-primary tourism accommodation certified by the Greek National Tourism Organization (GNTO), consisting of one apartment and one double room.
7.2 A valid short-term rental agreement may only be concluded by individuals with full legal capacity (adults over the age of 21 who are not under legal guardianship). Accommodation services for minors are provided only if they are accompanied during their stay by at least one adult.
7.3 Individuals entering into a short-term rental agreement through www.sunandseacreta.gr fully accept these terms after having read and understood them, which constitute an integral and essential part of the concluded agreement.
7.4 The visitor is responsible for providing their personal data during the booking process, which must be truthful and accurate, and must match their ID card, passport, or other official travel document. The visitor is also required to keep their information updated as needed for the business to provide services and fulfill the contract. The business is not obligated to notify the visitor if their contact details are false, misleading, or no longer valid, making communication impossible; in such case, the visitor forfeits the right to be informed.
7.5 Booking is carried out via a third-party provider. Once the request is reviewed and approved, the visitor will receive a Booking Confirmation at the email address they provided. Requests are subject to availability and are not guaranteed. The business is not obligated to provide accommodation services if no Booking Confirmation has been received.
7.6 Before submitting the booking request, the visitor acknowledges and unconditionally accepts the following information as necessary for the validity of the agreement:

i. The identity, geographical location, and other identifying details of the sole proprietorship “Zacharioudaki Christina of Stylianos” that manages www.sunandseacreta.gr,
ii. The essential characteristics of the chosen accommodation,
iii. The final price (“TOTAL”) of the booking,
iv. The payment method,
v. The check-in and check-out dates and the number of guests included in the booking,
vi. The cancellation policy and booking terms.
7.7 Browsing the www.sunandseacreta.gr website enables the visitor to find their preferred accommodation and easily submit a booking request.
7.8 If the visitor does not receive a booking confirmation email, they must notify the business immediately, as there may be an issue with the contact details provided. The business bears no responsibility if incorrect contact details prevent communication. If no valid booking confirmation is sent, the business reserves the right to deny accommodation.

8. Payment Terms & Cancellation Policy

8.1 Prices are in euros, per property, per night. Prices do not include meals or other services.
8.2 Payment is made via credit, debit, or prepaid card. Your card will be charged upon successful completion of the booking. It is essential to provide a valid phone number and email address. If your card is not approved by your bank, the business reserves the right to cancel your booking. By submitting your card details and confirming the booking, you unconditionally declare that the card belongs to you or that you are its legal holder. Once the payment process begins, the visitor is redirected to a secure payment page, where they are informed of the amount and enter their card details. The payment is processed securely, and the business is automatically informed once the transaction is complete. Cards are subject to validity and approval checks by the issuing bank. If the card is not approved, the business holds no responsibility for the failure to complete the booking. The business does not store card details used for payment.
8.3 Prepayment is required to complete the booking and is refundable under the following conditions:

8.3.1 Full refund if the cancellation is made more than 90 days before the arrival date.
8.3.2 50% refund if the cancellation is made more than 45 days before the arrival date.
8.3.3 No refund if the cancellation is made less than 45 days before the arrival date, or in the case of no-show or early departure for any reason.

9. Stay at Sun and Sea

9.1 Check-in and check-out times are listed on our website and in the Booking Confirmation. If not otherwise stated, check-in is allowed from 15:00 and check-out must be completed by 11:00.

9.2 Any deviation from the above check-in and check-out times is binding for the business only if a written request by the visitor is submitted and a corresponding written acceptance by the business is issued, including any additional charges.
9.3 If the visitor fails to check out by 11:00 on the departure day (late check-out), the business has the right to charge an additional fee based on the actual check-out time. If check-out occurs before 15:00, 50% of the room rate for that day will be charged. If check-out occurs after 15:00, 100% of the room rate for that day will be charged.

10. Lost Items, Valuables & Other Belongings

10.1 In case a guest loses any items, valuables, or other personal property during their stay at the company’s accommodation, they must immediately inform the responsible manager. For the guest’s convenience, all found lost items, valuables, or other belongings are kept for two months from the date they are found. If the company is not notified by the guest about any lost items, valuables, or property within one (1) month from their check-out date, the company is not obliged to retain or return the items after this period. If any lost items are returned, the shipping or courier costs will be borne by the guest.
10.2 The company bears no responsibility for any items, valuables, or property that may be stolen during the guest’s stay and does not undertake their safekeeping. It is the guest’s responsibility to safeguard their belongings and keep valuables secure. Guests are advised to keep their residence locked when absent. For the guest’s convenience, the company provides a safe in every residence. The guest must immediately notify the manager in the event of theft so that the police can be informed as soon as possible.
10.3 In any case, the company’s liability is limited to eighty-eight (88) euros per booking, and any theft must be proven by documentation from an official Greek authority.

11. Damage to the Accommodation

Guests are responsible for any damage caused to the residence, furniture, equipment, or shared facilities due to their actions or omissions, or those of their guests. If damages are discovered after check-out, the company reserves the right to charge the guest for the cost of replacing any items destroyed or removed. The charge will reflect the full replacement value of the lost or damaged item, furniture, or equipment.

12. Guest Obligations

12.1 Upon arrival, the guest and the individuals included in the booking must present an official identification document (ID card, passport, or other official travel document). The company is entitled to keep a copy in compliance with its legal obligations (e.g., tax compliance) according to Greek law.
12.2 Guests and those included in their booking must behave appropriately and politely during their stay at Sun and Sea. Inappropriate behavior, noise disturbance, causing damage, injury, or offense to third parties (including staff or other guests) is strictly prohibited. The company may deny access to guests who fail to comply with these rules or exhibit improper hygiene or intoxicated behavior. In cases of death, injury, or damage caused by specific guests, the company may provide their personal information to the police for legal action. Such guests will be responsible for compensating the company and indemnifying it against any third-party claims.
12.3 Pets and animals are not allowed on the premises.
12.4 Smoking is strictly prohibited in indoor areas of the accommodation.
12.5 Sun and Sea offers one free parking space per residence. The company bears no responsibility for the security of vehicles and guests are expected to have adequate insurance coverage.
12.6 Guests are not allowed to sublet the accommodation or host third parties not included in the booking. At the time of booking, guests must state the exact number of occupants. Additional guests are not allowed without approval, which may incur extra charges.
12.7 Parties, events, and any kind of gatherings are strictly prohibited in the residences.
12.8 During their stay, guests may only use the specific accommodation they booked.
12.9 Guests must observe quiet hours during their stay.
12.10 The property offers a jacuzzi, used at the guest’s own risk. Only the guest knows their physical condition (e.g., health issues, allergies, fitness). Use by minors without adult supervision is strictly prohibited. The company is not liable for any damage or injury resulting from use.
12.11 A video surveillance system operates in the common areas of the accommodations for the sole purpose of safety and access control. The surveillance system contributes to the security of the buildings and equipment and assists in the prevention, deterrence, and potentially the investigation of unauthorized physical access, including access to secure and protected areas, as well as in the prevention, detection, and investigation of threats to the safety of visitors or staff (e.g., fire, physical assault). The system is not used to monitor the presence of guests.

Four security cameras with audio operate in the following areas of the property:

1. a) Camera no. 1 is located on the roof of the building and records the main entrance of the property and the vehicle parking area.
2. b) Camera no. 2 is located on the ground floor of the building and records the main entrance of the property, the vehicle parking area, and the courtyard area in front of the entrances to the rental accommodations.
3. c) Camera no. 3 is located on the ground floor of the building and records the vehicle parking area and the courtyard area in front of the entrances to the rental accommodations.
4. d) Camera no. 4 is located on the ground floor of the building and records the vehicle parking area, the common corridor of the property, the entrance area of the water tank, and the external area (small courtyard – balcony) of the apartment unit.

The data is retained for five (5) days, unless the recorded footage shows the occurrence of an incident relevant to the stated purpose. In the event of such an incident (e.g., theft, robbery, assault) involving the person or property the cameras were installed to protect, the business will store the footage containing the specific incident in a separate file for as long as required by law or the competent judicial or police authorities.

Any other security cameras installed on the premises of the property will not be in operation during the period in which the accommodations are active and, for this purpose, will be covered with a special opaque cover.

12.12 The minimum stay requirement is four (4) nights.
12.13 In case of complaints, guests are advised to inform the manager in writing during their stay. Otherwise, the company may not consider the complaint if made after departure. The company is not obliged to examine complaints submitted more than six (6) months after the guest’s departure. In this case, the guest waives their rights to lodge complaints with any authority or court.

13. Cancellation by the Company – Force Majeure

13. The company may cancel any Booking Confirmation or reservation at any time without compensation if:
    13.1 The guest has provided incorrect or misleading personal or contact information.
    13.2 The guest or their companions breach any of the contract’s terms, all of which are considered essential.
    13.3 The company has legitimate reasons to believe the accommodation services may jeopardize its operation, safety, or reputation, for reasons beyond its control.
    In such cases, the company is entitled to retain any deposits paid as compensation.
    13.4 “Force Majeure Event” refers to war, terrorism (including cyberattacks), riots, civil unrest, nuclear accidents, natural disasters (floods, storms, extreme weather, earthquakes, lightning), strikes, government actions, fire, serious explosions, malicious attacks, diseases, pandemics, or any situation beyond the company’s control.
    13.5 If a Force Majeure Event prevents operation or fulfillment of obligations, the company may either cancel the booking and refund the deposit or allow the guest to reschedule. In both cases, the guest will be notified in writing within a reasonable timeframe.
    13.6 The company may also cancel or reschedule bookings if:

• The facilities need urgent or mandatory maintenance.
• Utility outages (e.g., power, water) occur beyond the company’s control.
• Public health threats (e.g., disease outbreaks, pandemics) require precautionary measures.

14. Protection of Minors

14.1 The services of www.sunandseacreta.gr are STRICTLY FOR ADULTS aged 21 and over, legally capable of entering into binding agreements. By using the website and services, users confirm they meet this requirement.
14.2 However, due to frequent internet use by minors, despite preventive measures, parents are advised and urged to monitor their children’s internet access and supervise their use of this website. If minors access or register on the website without parental consent, the site administrators bear no responsibility.

15. General Provisions – Governing Law – Amendments – Jurisdiction

15.1 Guests may not transfer or assign any rights or obligations under this Agreement or the Booking Confirmation without prior written consent from the company.
15.2 If any provision of these General Terms is deemed unenforceable, invalid, or illegal, the remaining provisions will remain in full force.
15.3 This contract is governed by Greek law and interpreted in good faith, based on fair trade practices. Any provision conflicting with the law becomes void without affecting the validity of others.
15.4 The administrators of www.sunandseacreta.gr may amend these terms and website content at any time without prior notice.
15.5 Guests must check for updates, which will be posted prominently. Continued use of the website or services implies acceptance of any changes. Amendments apply only to the modified section; other terms remain in effect.

15.6 No modification of the above terms shall be considered unless it has been made in writing.

15.7 For any dispute arising from this website usage agreement of www.sunandseacreta.gr and the short-term rental agreement for the accommodations presented through it, the courts of the city of Heraklion, Crete, shall have exclusive jurisdiction.

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